Items were received damaged or have a manufacturers defect:

if you received the merchandise was damaged in shipping or if you wish to return it, please contact us（service@familybuy.shop） within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees.

For other issues concerning orders, contact us within 7 days after delivery and we will either repair or replace the item.

Not completely satisfied? We accept the return of item(s) within 7 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 7-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed.

Return Requirements

In order to receive the full amount of the refund described in this Return Policy, all item(s) must be:

(1) in new/unused condition

(2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the No-Hassle Delivery + Assembly or Free Doorstep Delivery, in which case please re-pack in a manner to prevent damage during return shipping).

Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply. 

Exchanges/Refunds

With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.